Welcome to www.magpies-gifts.co.uk

FAQ's

1. What are Pre Orders?

 

• When Charlie Bears or other teddy bear companys release their new collections, they actually aren’t available for delivery. As collections are available in limited numbers, some retailers like ‘Magpies Gifts’ allow collectors to pre order bears ensuring they get one when the bears arrive.

 

2. How long does it take for Pre Orders to be delivered?

 

• Unfortunately, although the Teddy Bear collections have been released, retailers still don’t know when their stock will be arriving.

 

3. Can I get a delivery date for my Pre Order?

 

• Regretfully, Teddy Bear stockists are unable to inform customers when Pre Orders are going to arrive and therefore cannot give estimated delivery dates. We don’t know when they will arrive with us.

 

4. Do I get charged when placing my Pre Order?

 

• Magpies Gifts charge a non refundable £5.00 DEPOSIT on Plush and £10.00 on Mohair and Limited Edition when you place your Pre Order. We then collect the balance when the bear is due into stock, so they will then be ready to dispatch.

 

5. Other retailers cancel orders after 3 months, do Magpies?

 

• No. Although card authorisation is cancelled after 90 days, Magpies Gifts ensures anyone who has placed a Pre Order and has their name against a bear in our stock allocation, will get their order. All we do is make contact with you prior to dispatch for payment.

 

6. What does retired bear mean?

 

• Teddy Bear Companys only release a limited number of bears in each collection. Once the collection is ‘SOLD OUT’, the bear is ‘RETIRED’ and is no longer available to buy. We make it clear on our website what bears are available in the category ‘In Stock‘, what is on ‘Pre Order‘ and what is ‘Retired‘.

 

 

If you have any more questions or queries, do not hesitate to contact us via, phone (01626 353456, out of hours 07777 681123), email (sales@magpies-gifts.co.uk), or facebook (www.facebook.com/magpiesgiftsuk).